Neostrata Technologies

FAQs

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Frequently Asked Questions.

Answers to what clients most often ask us about installations, support and getting a quote. Can't find what you need? Get in touch and we'll help directly.

We design, supply, install and maintain CCTV, access control & biometrics, fire detection & suppression, solar & power backup, wired and wireless networking, PABX systems, computer sales & support, audio visual systems and VSAT, for offices, commercial, industrial and mining environments.

We start with a site visit to establish your exact requirements, then prepare a full system design specifying the equipment needed per area with complete technical specifications, and send you a free, no-obligation quote.

Every system we install follows a standard call-out procedure: telephonic response within the hour and on-site support within 24 hours, from our own qualified, trained technicians.

Yes. Alongside our standard call-out response, we offer service level agreements for clients who want guaranteed, ongoing cover for their systems.

Yes. Every project is assigned a dedicated project manager from concept through to final handover, so installations are completed on time, on budget, with all snags closed out.

Yes. Our access control systems integrate seamlessly with CCTV, alarms and time attendance, and our fire systems can integrate with BMS, access control, sprinkler and public address systems.

We install industry-leading, globally trusted brands, including Hikvision (Certified Partner), Dahua, ZKTeco, Suprema, Ubiquiti, MikroTik, Sunsynk, Deye, Victron Energy, Bosch and more. See our Services page for the full list.

Yes. Our solar experience covers residential homes, commercial premises, server rooms and data centres, borehole pumps and farms, from system design through to installation and after-sales support.

Not at all. We serve offices, schools & universities, hospitals, hotels, residential estates, mines & construction sites, retail, farms and warehouses, of every size.

We're based in Harare and serve clients across Zimbabwe. Get in touch with your location and requirements and we'll confirm coverage for your site.

Our offices are at 2nd Floor, No 13 George Drive, Msasa, Harare, Zimbabwe. See our Contact page for directions and a map.

Call or WhatsApp us on +263 777 013 191, email info@neostrata.co.zw, or fill in the form on our Contact page.

Still Have A Question?

Our team is happy to talk through your requirements and recommend the right solution.